Appointments

Morning and evening surgeries are by appointment only. Patients with urgent problems will be given an emergency appointment with our nurse specialist and, if required, will be forwarded to a GP. It would assist us greatly if requests for urgent assessments are phoned in before 9.30am. Nurses are still operating an open access policy each morning between 8.30am and 12.00 noon. Evening Surgery with our nurses is by appointment only. This is besides the specialist clinics with the nurses, which will still be by appointment only.

Home Visits

If you are too ill to attend surgery and wish a doctor to visit you at home, you should telephone before 10.30am, if possible. This service is only for those who are truly housebound. Requests for house calls after this time may result in a delay before the doctor visits you.

Emergency Appointments

Several appointment slots of 5 minutes each are kept free for patients who the nurse feels should be seen by a GP that day.

Practice Boundary
Our boundary consists of Newport, East of the River Usk from South of Caerleon to the estuary, and South of a line from South Caerleon to Catsash. Includes Langstone and Old Llanmartin.

Repeat Prescriptions

To obtain a repeat prescription, bring your computer slip to the surgery with the items required ticked off. If you have lost the slip, please write down what you need. 48 hours notice is required before the prescription can be collected to allow our staff time to deal with your request.

We discourage telephone requests for repeat prescriptions because of the risk of mishearing a drug name and possibly a dangerous error in the prescription occurring.

If using Community Pharmacies to pick up your repeat prescriptions could you please be sure that you have marked all items required and also give enough time for them to pick up your prescription from you and bring it to us to be processed and for them to deliver it back to you.