Patient Responsibilities

We welcome patient assistance in helping us to help them, by informing us if they are unable to attend an appointment, so that it can be offered to someone else.

Complaints

We offer a practice complaints procedure to deal with complaints about the services we provide. This complies with the NHS complaints procedure. Please contact the Practice Manager or other member of staff if you have a complaint, which we will investigate fully.

Confidentiality

We comply with the Data Protection Act 1998. Under this Act, we respect patient confidentiality. However, should you wish all or part of your records to be disclosed to a third party this can be done, but only with your signed consent.

Change of Personal Details

Please inform the surgery as soon as possible if you change your name, address or telephone number. Any delay can lead to confusion.

How to Register at Eveswell Surgery
Registration Forms can be picked up from reception and an appointment made for an evening surgery with a nurse for a New Patient Check. When attending for a your check, please bring a urine sample with you. Registration is complete after the GP signs the Registration Forms and they are set off to the Health Authority.

Policy for Violent and Abusive Patients
At Eveswell Surgery we treat our patients with respect and we expect the same in return although we do have a Surgery Policy regarding Violent and Abusive Patients.

We will not tolerate any form of abuse whether it is verbal or physical towards any member of the Practice Team. If this should happen we will remove that patient from our list.

Discrimination

We do not discriminate on the grounds of race, gender, social class, age, religion, sexual orientation or appearance. Neither do we discriminate against patients with a disability or medical condition.