Patient Information

How to Register at Eveswell Surgery

Registration forms can be picked up from reception at any time. An appointment should be made to see nurse one evening for a new patient check. Registration is complete after the GP signs the card/form and they are sent off to the Health Authority. New patients receiving repeat medication should bring proof of this to their New Patient Check.

PLEASE NOTE OUR LIST IS CURRENTLY CLOSED UNTIL JAN 2019

Practice Boundary

Our new boundary is as follows:- To the North, a line from the Cenotaph along Caerleon Road, Church Road and Christchurch Road, to the East, a line down Beechwood Road and Somerton Road and then to the South along Cromwell Road and Corporation Road to the Cenotaph.

Patient Responsibilities

We would welcome the patients’ assistance in helping us to help them, by informing the practice if they are unable to attend an appointment, so that it can be offered to someone else.

We would appreciate if patients could inform us of any changes in personal details to enable us to keep our records up to date.

Are You a Carer?

If you are a carer, i.e. you care for a husband, wife, child, parent, or anyone who is unable to care for themselves, please inform the Doctor or Nurse so that the information can be added to your records and enable us to be of assistance.

It does not matter if the person you care for is not our patient.

Confidentiality

We comply with the Data Protection Act 1998. Under this Act, we respect patient confidentiality. However, should you wish all or part of your records to be disclosed to a third-party, this can be done, but only with your signed consent. A leaflet outlining your rights is available on request.

Complaints Procedure – Putting Things Right

We offer a practice complaints procedure to deal with complaints about the service we provide. This complies with the NHS complaints procedure. Please contact the Practice Manager or any member of staff if you have a complaint, which we will investigate fully.

A leaflet explaining how to raise concerns regarding your treatment provided by the NHS is available on request. Also, a Concerns Officer is available at Aneurin Bevan Health Board (Tel: 01495 241255) to deal with any further concerns.

We also welcome compliments.

Policy for Violent and Abusive Patients

At Eveswell Surgery, we treat our patients with respect and we expect the same in return, although we do not have a Surgery Policy regarding Violent and Abusive Patients.

We will not tolerate any for of abuse, whether it is verbal or physical, towards any member of the Practice Team. If this should happen, we will remove that patient from our list.

Eveswell Surgery does not discriminate on the grounds of:

  • race, gender, social class, age, religion, sexual orientation or appearance
  • disability or medical condition